Privacy Policy

[SRISEVA Legal Entity Name] (“SRISEVA”, “we”, “us” or “our”), registered at [Registered Address], operates the SRISEVA website and mobile application (together, the “Platform”) that lets devotees book temple sevas, offer dakshina and donations, watch live and recorded darshan, and order prasadam delivery. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using the Platform you agree to the practices described here.

We collect the following categories of information:

• Account information: name, email address, phone number, and password (or OTP/social login identifiers) when you register.
• Sankalp & ritual details: devotee name(s), gotram, nakshatra, family/relationship details, and special prayer requests submitted when booking a seva, needed for the priest to perform the ritual correctly on your behalf.
• Delivery information: shipping address and phone number used for prasadam delivery.
• Payment information: we do not store your card, UPI or net-banking credentials. Payments are processed by Razorpay, our PCI-DSS compliant payment gateway partner; we retain only transaction identifiers, amount and status.
• Usage & device data: IP address, browser/device type, pages visited, and similar analytics collected automatically via cookies and similar technologies.
• Communications: messages you send us through support tickets, email, phone or chat.

We use the information collected to:

• Create and manage your account, and process seva bookings, dakshina/donations and prasadam orders.
• Share your sankalp details with the relevant temple/priest so the seva can be performed correctly in your name and gotram.
• Process payments and issue receipts (including 80G donation receipts, where applicable).
• Send booking confirmations, darshan links, delivery updates and other transactional communications.
• Provide customer support and respond to your queries or complaints.
• Improve the Platform, prevent fraud and enforce our Terms & Conditions.
• Send festival reminders, panchangam updates and promotional offers, where you have opted in — you can unsubscribe at any time.

We do not sell your personal information. We share it only as necessary with:

• Partner temples and priests, to perform the seva/sankalp you have booked.
• Razorpay and other payment/banking partners, to process payments and refunds.
• Logistics and courier partners, to deliver prasadam to your address.
• Cloud hosting, analytics, email/SMS and customer-support service providers who process data on our behalf under confidentiality obligations.
• Law enforcement or regulators, where required by applicable law, court order or to protect our legal rights.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling certain cookies may limit some features of the Platform.

We use industry-standard technical and organisational safeguards, including encryption in transit (SSL/TLS) and access controls, to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide services, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. You may request deletion of your account subject to these obligations.

Subject to applicable law, you may access, correct, update or request deletion of your personal information, and opt out of marketing communications, by contacting us at [support email] or through your account settings.

The Platform is not directed at children under 18. We do not knowingly collect personal information from children without parental/guardian consent.

The Platform may contain links to third-party websites or services (e.g. temple trust websites, social media). We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. Material changes will be notified on the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

For any privacy-related questions or requests, please contact us at [support email], call [phone], or write to us at [Registered Address], [jurisdiction/city]. You can also reach our team via the Contact form.